Return Policy:
1) In case of shipping wrong items, missing item or item damaged during shipping, please contact us to report the error or damage. You will need to provide photos of the products to prove that we shipped the wrong items or damaged during shipping. We will exchange the items, or you return the products and get a full refund.
2) If the products have quality issues, as long as the product is unused or unwashed, you can return it to us in its original package within 1 week after received the parcel.
3) Processing timelines: Our will either offer you a full refund within 1 week, or exchange according to your requests within 2 weeks after received return product.
Refund Policy:
You can apply for refund under the following circumstances:
1) We shipped the wrong products, and it had been returned.
2) Products damaged during shipping process.
3) Missing, shorted, or broke.
About Shipping Cost on return.
If exchange / return of products are caused by shipping wrong items, missing item or item damaged, seller will cover the shipping cost. Other exceptional case will need buyer cover the shipping cost.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
Contact us at Hi@african-lace.com for questions related to refunds and returns.